Frequently Asked Questions
Curious about when to put your recycling carts out? Not sure what to with your recycling when you leave for vacation? Check out our Frequently Asked Questions to answer all of your concerns. Contact us at (510) 992-7871 or firstname.lastname@example.org if you have a question that isn’t listed.
What can I put in the recycling bin?
We offer our customers single stream recycling, which means you can put all of your items into one bin and we will sort them for you. Accepted Recycling Materials:
#1 Soda, Water
#2 Milk Jugs, Juice
#1 Clam Shells
#2 Wide Mouth Containers
#2 – #5 Gallons Buckets (No Paint)
#3 – #7 Bottles and Tubs
Aluminum and Steel
All Beverage Bottles
Jars, Jam, Jelly etc.
Please DO NOT put any of the following in the bins:
Waxed Juice Cartoons
Potato Chip Bags
Plastic Grocery Bags
Candles In Glass
What time should I set my recycling carts out?
Where should I set my recycling carts?
Please place your cart within two feet of the curbside or at a visible location by 6 AM on your service day. Please contact customer service or specify the bin’s placement in the description box on the online registration form, if bin is placed elsewhere. (link to online registration form)
What if my recycling bins are missing or stolen?
If any of your containers are lost or stolen, please contact us at email@example.com or call 510-992-7871 to order replacements.
Please mark your address on your bins. A replacement fee will be charged for lost or stolen recycle bins. Customers are responsible for any theft, loss or damage in excess of normal use.
I have a missed pick-up, what do I do?
Sometimes it can be impossible to pick up your recyclables. Often this is because of a car blocking your container, no foreman on a job site, or some other unforeseen event. Please call us at 510-992-7871 as soon as possible to let us know. Please allow us until the end of the next business day for the issue to be resolved and your recycling to be picked up.
How can I get a lock for the bin?
Does Civicorps collect recycling on holidays?
Yes. Civicorps crews work all holidays except Christmas Day and New Year’s Day. If your regular pick-up day falls on one of these days, your recycling will be collected the day prior to the holiday. Make sure to have your containers out so we don’t miss your pick-up!
Civicorps offices are closed on holidays and will be closed for the week between Christmas Day and New Year’s Day. For questions, please contact us at firstname.lastname@example.org or 510-992-7871.
We are going on vacation and don’t need any recycling picked up during that time. Can we put a ||stop pickup|| and not have to pay for them on our bill?
Our temporary stop service is available to customers who are away one month or more. To arrange this service, customers should contact us at email@example.com or 510-992-7871.
When are my invoices due?
All payments are due and payable within 14 days from date of invoice.
What are my payment options?
You can pay by mail, over the phone, or set up online payment. We accept Check, Mastercard, Visa, American Express, and Paypal.
Pay your bill online
Request to view your invoices online by emailing to CivicorpsRecycling@cvcorps.org
To pay online, you will need to create a new account to access our system. Please have your invoice with the online access code (located bottom right on your invoice) handy to verify your identity.
Feel free to call us with any questions at 510-992-7871